1. About Julia Lombardi Jewelry

• The company is located in Stockholm, Sweden
• If you would like to get in touch with us, please use the form on the "Contact" page or send an email to [email protected] with your contact details.
• Address: Åbylundsvägen 33, 137 32 Västerhaninge
• Registered Swedish Tax number: SE881114062601

2. Order

• When you complete your order, an order confirmation will be sent via email. In the confirmation, you will find information about the products, price, billing and delivery addresses.
• If there is any error in the order confirmation, please contact us immediately by email to [email protected].

3. Delivery

• You will receive an email when your ordered has been posted. It will include a tracking number, if available.
• Items in stock are sent within 1-3 business days. NOTE! Orders placed on weekends are sent no earlier than Monday after.
• Delivery times vary depending on destination. Sweden 1-3 days. Europe 2-6 days. USA and Canada 4 -7days.
• If delays in the delivery should occur (without me notifying you of longer delivery time), please send an e-mail to: [email protected].

4. Prices

• You can choose to see the prices in different currencies (SEK, DKK, EUR, GBP, NOK, and USD). These are estimates based on the current exchange rates. However, all purchases will be charged in Swedish Krona (SEK).
• Customers within the European Union are required to pay 25% VAT (sales tax). Make sure to the setting at the top of the page is set to "Tax Included".
• If you place your order from outside the European Union (EU), you will not be charged VAT (sales tax). You can see the prices without sales tax by changing the setting at the top of the screen to "Tax Excluded".
• We reserve the right to change product prices due to price changes of materials, misprints, and/or errors in prices due to incorrect information.

5. Gift Cards

• Gift cards can be used for purchases in both the online store and in-person.
• One or more gift cards can be used for a single purchase.
• Gift card can be use for partial or full payment of a purchase. If there is remaining balance, the customer will receive a new gift card code to be used in the future.
• Gift cards are valid for one (1) year from date of purchase.
• Gift cards are personal and non-transferable.
• Unused gift cards will not be replaced after expiration date.
• Gift cards are not redeemable for cash.

6. Return Policy

• When purchasing products on this website, you, as a consumer, have a legal right to a refund or exchange up to 14 days after the day you receive your order.

6.1 When using your right of return:

• Please notify me of your return. The message should be sent to [email protected]. In your message, please include your name, address, e-mail address, order number and which product(s) you wish to return
• You should return the product(s) to me immediately, and at the latest, within 14 days of your notification.
• You are responsible for the cost of return shipping and the condition of the products being returned. The products should be unused and well-packed in the original packaging.
• Your refunded money will be returned to the original method of payment.

6.2 The right of return does not apply to:

• A custom-made product which has been specially tailored for you or has a distinct personal touch to your wishes. For example: made-to-order rings, engraved items, etc.
• For more on the laws regarding returns, see here.

7. Complaints

• We inspect all products before they are sent to you and If the product is damaged when it arrives, we undertake, in accordance with applicable consumer protection legislation, to rectify the error free of charge.
• You must always contact us for approval before returning a defective item.
• The complaint must be sent immediately after the defect has been detected.

7.1 How do you go about complaining? 

• Any faults and defects must always be reported to [email protected] where you enter your name, address, e-mail address, order number and a description of the error.
• If we fail to fix the error or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping for approved complaints.
• We reserve the right to refuse a complaint if it turns out that the product is not incorrect in accordance with applicable consumer protection legislation. In the case of complaints, we follow guidelines from the, see arn.se.

8. Products

• We always try to describe and portray the products as accurately as possible. However, we reserve the right for any printing errors on this website and final sales of products. We do not guarantee that the images reproduce the exact appearance of the products as a certain color difference may occur depending on the display, photo quality and resolution.

9. Information about Cookies

According to the law on electronic information, visitors to a website must, for the sake of privacy, be informed about the use of cookies. The information in the cookie can be used to follow a user's browsing. Cookie is a small text file that the website you visit requests to be saved on your computer to provide access to various functions. You can set your browser so that it automatically denies cookies. More information can be found on the Post och telestyrelsen's website.

10. Personal Information

• By purchasing from Julia Lombardi Jewelry, you accept our data protection policy and our processing of your personal information. We safeguard your personal privacy and do not collect more information than necessary to process your order. We never sell or pass on your information to third parties without legal basis.
• Julia Lombardi Jewelry is responsible for the processing of personal information you provided to us as a customer. Your personal information is processed by us to be able to handle your order and in the occasions when you have wanted newsletter or promotional offers - to be able to adapt the marketing to your individual needs.
• Below is a summary of how we, in accordance with the Data Protection Regulation (GDPR), store and process your data.

10.1 What is a personal information?

A personal information is any information that can be attributed directly or indirectly to a natural person.

10.2 What data do we store?

To be able to handle your order and answer questions related to your order (customer service), we store your first name and last name, address, phone number, e-mail address, IP address and purchase history.

Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.

10.3 Legal basis

In connection with a purchase, your personal data is processed to complete the agreement with you.

Marketing, promotions and similar mailings are made only after your consent.

10.4 What information is shared and for what purpose?

10.4.1 Payment provider

• When making purchases, information is shared with our payment provider. The information that is stored includes: first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the personal identification number of the payment provider is also saved. The information is saved in order to carry out the purchase and to protect the parties against fraud.

The payment providers (payment services) that we use are: Klarna, Stripe.

10.4.2 Shipping companies

In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. The information shared with the shipping company is first name, last name and address information for delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification.

The shipping companies we cooperate with are: Postnord.

10.5 The right to access

You have the right to get extracts of all the information that is about you from us. Excerpts are delivered electronically in a readable format.

10.6 Right to correction

You have the right to ask us to update incorrect information or to supplement information that is defective.

10.7 The right to be forgotten

You may at any time request that the data relating to you be deleted. There are few exceptions to the right to deletion, such as if it is to be retained because we have to fulfill a legal obligation (for example, according to the Accounting Act).

10.8 Responsible for data protection

Julia Lombardi Jewelry is responsible for storing and processing personal information in the online store and ensuring that the rules are followed.

10.9 We will protect your personal information

We use industry standards such as SSL / TLS and one-way hash algorithms to safely store, process and communicate sensitive information such as personal information and passwords.

We use a Swedish platform, Quickbutik, which is run by Quickbutik AB based in Helsingborg.

11. Changes to the General Terms and Conditions

• We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be published online on the website. The changed terms are considered to be accepted in connection with orders or visits to the website.

12. Dispute and choice of law

• In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you, as a customer, can contact the General Complaints Board, see arn.se. For residents of another EU country than Sweden, complaints can be submitted online via the EU Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr
• In the event of a dispute, we follow decisions from ARN or the corresponding dispute resolution body.
• Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.